Reference

Our Legal Framework for Indian Accounts

cassino operates under a defined legal framework that governs how your account is created, how your data is held, and what conditions apply when you access our lobby…

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cassino Our Legal Framework for Indian Accounts
POLICY CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a question about your account terms, data held under your profile, or want to request a change to your personal records, our support team handles legal queries through three…

Live Chat Start a live chat session from any page on cassino.buzz. Our agents are available around the clock and can escalate your query to the legal team if it requires a formal written response.
Email Support Send a detailed written request to our support email. For data access or deletion requests, email is the appropriate channel — we respond within 72 hours on working days with a reference number.
Account Help Centre Log in to your cassino account and visit the Help section to submit a formal policy query. Submissions are tracked against your account ID, ensuring nothing is missed in our legal correspondence queue.
HOW WE HANDLE DATA

Data Handling, Cookies, and Account Security at cassino

Your trust in how we manage your information shapes everything from how we log UPI transactions to how long we keep your account records.

Cookie Policy

We use session and analytics cookies to keep your lobby state intact and to understand how pages are used. You can manage cookie preferences from the settings panel in your account at any time without affecting core account functions.

Account Security

Your cassino account is protected by two-factor authentication and encrypted session tokens. We never store raw payment credentials — UPI IDs and Paytm handles are referenced by tokenised identifiers in our system logs.

Data Retention

Transaction records linked to UPI, Paytm, and PhonePe deposits are retained for the period required under applicable Indian financial regulations. Account profile data is held for as long as your account remains active plus the statutory retention window.

Who Holds Your Data

Your data is held by the entity operating cassino.buzz. We do not sell personal data. Third-party processors we engage — such as payment gateways handling PhonePe flows — are bound by data-processing agreements aligned with our privacy policy.

Requesting Changes

To update, correct, or request deletion of your personal data, submit a written request via the account Help Centre or by email. We verify your identity before processing any data amendment and confirm completion in writing.

Withdrawal Verification

Before a withdrawal is processed to your UPI or PhonePe handle, we carry out a standard identity check against the name on your account. This step protects you against unauthorised withdrawals and is a condition of our operating terms.

Legal Questions You May Have About Your Account

These questions address the most common things you may want to know about your rights, how your data is used, and what you can do if something in our policy needs clarifying. If your question is not answered here, our support team is reachable around the clock.

Access depends on your local state or territory law. Where local law permits, you may open an account and use the full platform. We recommend checking the applicable rules in your location before proceeding.

We collect your name, email address, date of birth, and the payment method details you provide — such as your UPI ID or Paytm handle. This data is used to operate your account, process transactions, and meet legal obligations.

Account profile data is held while your account is active and for a statutory period after closure. UPI, Paytm, and PhonePe transaction records are kept for the period required under applicable Indian financial regulations.

Submit a written data-access request through the account Help Centre or by email. We verify your identity first, then provide a copy of your stored personal data within the timeframe set by applicable law.

Yes. If you close your account, you may request deletion of your personal data. Some records — particularly transaction logs linked to UPI or PhonePe payments — must be retained for regulatory reasons and cannot be deleted before the required period expires.

We send a notification to the email address linked to your account before any material policy change takes effect. Continued use of the platform after the effective date constitutes acceptance of the updated terms.

Contact our support team via live chat or email with a detailed description of your concern. Formal legal or data-protection complaints can be addressed to our designated contact, and we will respond in writing within 72 working hours.

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