Reference

cassino Terms and Conditions for Your Account

These terms set out the rules that govern your cassino account, including how deposits via UPI, Paytm and PhonePe are processed, how withdrawals are verified, and what both…

Applies to all account holdersUPI, Paytm, PhonePe coveredJurisdiction-dependent accessUpdated and version-datedContact path included

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Who These Terms Apply To and When

cassino Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By opening an account on cassino you confirm that you have read, understood and agreed to these terms in their entirety. Eligibility is determined by your local jurisdiction — use of this platform is permitted only where local law allows it. We reserve the right to

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suspend or close accounts found to be in breach of these conditions, including accounts opened from regions where access is restricted. Deposits made through UPI, Paytm or PhonePe are subject to the transaction rules described in the payments section of these terms. Any promotional credit applied
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to your account is governed by the specific conditions attached to that promotion, which form part of these terms when accepted.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about any clause in these terms, need to request a change to your account data, or want to raise a dispute, you can reach our team through…

Live Chat Start a live chat session directly from your account dashboard. Our team can clarify any clause, walk through a transaction query, or escalate a dispute on your behalf in real time.

Email Support Send a detailed message to our support address for written responses to terms queries, account-closure requests, or data-correction submissions. We aim to reply within one business day.

Help Centre Our Help Centre hosts a searchable index of terms clauses, payment rules, and account-management steps so you can find the relevant section before raising a formal query with our team.

HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Account Rights

cassino applies consistent data-handling and account-security practices across all India accounts.

Data We Collect

We collect the account registration details you submit, transaction records for every UPI, Paytm or PhonePe deposit and withdrawal, and device data used to detect unauthorised access attempts on your account.

Cookie Handling

Cookies are used to maintain your session, remember language preferences, and analyse which sections of the site you interact with. You can manage cookie consent from the settings panel at any time.

Account Security

All account data is encrypted in transit and at rest. Two-step verification is available and we recommend enabling it. Suspicious login attempts trigger an automatic account review before access is restored.

Data Retention

Transaction and identity records are kept for the period required by applicable law in your jurisdiction. Once that period lapses and your account is closed, we delete or anonymise your personal data on request.

Your Rights

You may request a copy of the personal data we hold, ask us to correct inaccuracies, or submit a deletion request where local law permits. All such requests are handled through our email support channel.

Who to Contact

For data-related requests or terms disputes, write to our Data Queries team via the support email listed in the Help Centre. Include your registered account email so we can verify your identity before processing the request.

Frequently Asked Questions About These Terms

The answers below address the most common questions about your rights, how changes to these terms are communicated, and what happens to your account and data in various situations.

These terms take effect the moment you complete account registration and confirm your agreement during the sign-up flow. Continuing to use the platform after any published update also constitutes acceptance of the revised terms.

We publish an updated version-date at the top of this page and send a notification to your registered email address. Material changes are flagged with a summary of what has altered so you can review the specific clauses affected.

Yes. Send a data-access request to our support email from your registered account address. We will compile and send you a readable summary of the personal data we hold within the timeframe required by applicable law.

Transaction and identity records are retained for the legally required period after closure. Once that period ends you may request deletion or anonymisation by contacting our Data Queries team through the support email.

Account access depends on your local jurisdiction. Our platform is available only where local law permits it. Attempting to open an account from a restricted region is a breach of these terms and may result in account closure.

Yes. Deposits and withdrawals made through UPI, Paytm or PhonePe are covered by the payments clauses within these terms. Processing times and any applicable limits are described in the payments section you accept at checkout.

Contact our support team via live chat or support email with your account ID, the transaction reference, and a brief description of the issue. We aim to acknowledge disputes within 24 hours and resolve them within five business days.

cassino Terms and Conditions for Your Account

How to Reach Us About These Terms

Data, Cookies, Security and Your Account Rights

Data We Collect

Cookie Handling

Account Security

Data Retention

Your Rights

Who to Contact

Frequently Asked Questions About These Terms

01 When do these terms take effect for my account?

02 How will I be notified if these terms change?

03 Can I request a copy of the personal data cassino holds about me?

04 What happens to my account data if I close my account?

05 Are there any restrictions on who can open an account under these terms?

06 Do these terms cover UPI and Paytm transactions specifically?

07 How do I raise a dispute about a transaction or account decision?

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