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How cassino Handles Your Personal Data

At cassino, we treat your personal data with care — collecting only what we need, storing it securely, and never selling it to third parties.

No data sold to third partiesEncrypted account storageRequest deletion anytimeUPI & Paytm data protectedIndia-region data handling
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cassino How cassino Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete your personal data, our privacy team is available through the channels below.

Email Privacy Team Send a written request to our dedicated privacy address. Include your registered email and the specific action you need — access, correction, or deletion — and we will respond within 72 hours.
Live Chat Support Open the chat widget inside your account dashboard and select the Privacy topic. Our agents handle data requests during support hours and escalate to the privacy team immediately if needed.
In-App Request Form Navigate to Account Settings, then Privacy, to submit a structured data request directly. The form routes your request to the privacy team and logs a reference number so you can track progress.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply multiple layers of technical and procedural controls to keep your data safe — from the moment you enter your UPI detail at checkout to the day you request account closure.

Encryption at Rest and in Transit

All personal data — including your UPI identifiers and transaction history — is encrypted using AES-256 at rest and TLS 1.3 in transit. This applies to every request your device makes to our servers, whether on mobile or desktop.

Cookie Policy and Your Controls

We use strictly necessary cookies to keep your session active and analytics cookies to understand how pages are used. You can withdraw consent for non-essential cookies at any time via the cookie preference panel in your account settings.

Account Security Practices

Two-factor authentication is available for every account and we recommend enabling it via your registered phone number. Login attempts from unrecognised devices trigger an email alert before access is granted, giving you a window to block it.

Data Retention Schedule

Transaction records are retained for the period required by applicable financial regulations in your jurisdiction. Account profile data is deleted within 30 days of a confirmed closure request, unless a legal hold applies.

Who Can Access Your Data

Only authorised cassino staff with a documented business need can view personal account data. Third-party payment processors like Paytm and PhonePe receive only the minimum data required to complete a transaction — nothing more.

How to Request Changes

Submit a data correction or deletion request through Live Chat, the in-app form, or by emailing the privacy team. We verify your identity first, then action the request within seven business days and send written confirmation.

Your Privacy Policy Questions, Clearly Answered

These are the data and privacy questions we hear most often from people who have opened an account with us. If your question is not covered here, use one of the contact paths in the section above.

We collect your name, email, phone number, and payment identifiers such as your UPI handle or Paytm wallet ID. We also log device type and session data for security purposes — nothing beyond what account operation requires.

We do not sell or rent personal data to advertisers or marketing networks. Payment processors — Paytm, PhonePe, UPI networks — receive only the transaction data needed to complete your deposit or withdrawal and nothing else.

Profile data is removed within 30 days of a confirmed account closure. Transaction records may be kept longer where financial regulations in your jurisdiction require it. We notify you of any mandatory retention periods at the time of closure.

Yes. Submit a subject access request via the in-app Privacy form or by emailing the privacy team. After identity verification, we compile and deliver a copy of your data within seven business days of confirming the request.

Contact us through Live Chat and select the Privacy topic, or use the in-app request form under Account Settings. We will verify your identity, make the correction, and send written confirmation once the update is complete.

We use strictly necessary cookies to maintain your session and optional analytics cookies to improve page performance. You can review and withdraw consent for non-essential cookies at any time through the cookie preference panel in your account settings.

We store only the payment identifier — your UPI handle or Paytm wallet reference — needed to match your deposit to your account. Full payment credentials are handled exclusively by the payment processor and are never stored on our servers.

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